Many a time, while working with Fatwire, we face the problem “CONTENT SERVER TIMEOUT ERROR“.  This problem will be annoying for us if we are working on the ADVANCED/ DASH UI. Check the below screen.

When a session error occurs, any unsaved changes are lost. All other content is saved and can be accessed and reviewed. To gain access to the system, you will need to login again. This is quite annoying.

This is due to the default setting given in FATWIRE’s FUTURETENSE.INI file for the Content Sever’s Timeout activity.

The default timeout for Content Server is 900 Seconds (900/60 = 15 mins)

The solution for getting out of this issue, at least for our specified amount of time) is to hack the FUTURETENSE.INI file.

Open the FUTURETENSE.INI file with PROPERTYEDITOR or normal text editor.

You will be able to find a property called  “cs.timeout”, and a default value assigned to it as “900″. It will look as follows:

cs.timeout=900

Where, 900 is the time set in SECONDS. Since 900/60 = 15 mins, the CS will be timedout every 15 minutes.

Hence, set the time as per which your wish. For example, if you need to set an hour as the default value for timeout activity, then set “3600” (as 3600/60 = 60 mins = 1 hour) as the value instead of “900“. It should look as follows:

cs.timeout=3600

Restart the Content server, for the changes to take effect.

The issue will be resolved.

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